Shipping policy

Thank you for shopping at Shop Xentora. Below are the terms and conditions that constitute our Shipping Policy for all orders placed across the United States.

1. Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped along with tracking details.

2. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Standard estimated delivery times across the US are as follows:

  • Standard Shipping: 3 to 7 business days

  • Express Shipping: 1 to 3 business days

Note: Delivery delays can occasionally occur due to weather events or carrier interruptions.

3. Shipment Tracking Once your order has shipped, you will receive an email containing a tracking number. Please allow up to 24–48 hours for the tracking information to update in the carrier's system.

4. Shipping Locations We currently deliver to addresses within the United States, including the contiguous US, Alaska, Hawaii, and US Territories.

5. Damaged or Lost Packages If your package arrives damaged, please save all packaging materials and damaged goods. Contact our customer support team immediately with pictures of the damage so we can assist with a replacement or refund.

6. Contact Us If you have any questions or concerns regarding your order's delivery status, please contact our support team at:

  • Email: support@shopxentora.com